WELCOME TO PUBDOCTOR.COM
UK’s & Internationally recognised, highly respected Doctor of Hospitality
Consulting, Mentoring, Coaching, Directing & Support within the Hospitality and Leisure Industry.
To drive excellence through the Industry with empathy and genuine understanding for its people on the front line through Highly Motivated Service Quality at all levels.
To instill some real hope & belief in the customer and potential guests that “We do care, We do give a damn” and show you our passion through…
Happy People… Happy Pub…
PUBTALK
PubTalk is our platform for industry-leading insights, where you can debate & chatter on all things relative to the hospitality and leisure industry. We can chat about past learnings, present challenges and successes along with future exciting opportunities to share.
PubTalk brings together local businesses, hospitality leaders, new comers and experts, movers and shakers, founders and innovators… to talk, to inspire and unpick past, present & future trends, debate working culture and share advice from our individual experiences. Lets keep it live right here.
OLD FASHIONED SERVICE
Running a business is non-stop and at times tough going. What you may need however, are refreshers on good, old fashioned customer care. The challenge is to get your customer’s attention and surpass their expectations over and above your competitors. The hospitality industry has changed as a result of our fast-paced, 21st century lifestyle. Great departmental team training and staff development is key. It’s all in the small finer detail and of course “touching tables”.
IT’S YOUR JOURNEY
“If you fail to plan, you plan to fail”
Your next step forward starts right here. Its imperative that you are clear on your vision and where you and your business want to get to. Setting out clear achievable goals step by step, will ensure your journey will be exciting, fun and rewarding. Your personal development is of the highest importance, we just need a little clarity and self motivation to get you where you want to be.
HOSPITALITY: CONSULTATION, TRAINING, EVENTS AND WORKSHOPS
Let’s meet up for a chat and discuss your needs
MEET THE PUB DOCTOR
The hospitality and leisure industry is ‘home’ to me
My knowledge and drive is unrivalled. I care about guest / consumer experiences, operational management and high standards; offering quality of service and excellence to all. My career track record proves my ability to build, nurture and lead successful teams / team dynamics and to coach, counsel, motivate and develop large and diverse teams. I have always kept ‘ahead of the game’ in this industry, thinking creatively and successfully managing various establishments throughout my career. I also have a strong degree of financial and commercial acumen, delivering efficient cost savings whilst also taking many brands to the next level.
TOM GAVAGHAN
PUBS
Keep ahead of the game and abreast with seasonal trends. Ensure your pub shines, over and above your guests expectations.
“Our local Pubs are an integral part of our local communities. A safe haven to relax, unwind, meet new and old friends and set the world to rights whilst wining and dining.”
“The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.”
“Beer is proof that God loves us and wants us to be happy.”
“When I read about the evils of drinking, I gave up reading.”
“Always do sober what you said you’d do drunk. That will teach you to keep your mouth shut.”
“In wine there is wisdom, in beer there is Freedom, and in water there is bacteria.”
“Alcohol may be man’s worst enemy, but the Bible says love your enemy.”
“Paintings are like beer, only beer tastes good, and it’s hard to stop drinking beer.”
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“To alcohol! The cause of – and solution to – all of life’s problems.”
“I feel bad for people who don’t drink. When they wake up in the morning, that’s as good as they’re going to feel all day.”
“A lady came up to me one day and said, “Sir! Your are drunk,” to which I replied, “I am drunk today, madam, and tomorrow I shall be sober, but you will still be ugly.”
“There is nothing which has yet been contrived by man, by which so much happiness is produced as by a good tavern or inn.”
“Give my people plenty of beer, good beer, and cheap beer, and you will have no revolution among them.”
HOTELS
Hotel guest experience is how a customer ‘feels’ after an interaction with your company. Did they feel appreciated? Valued? Happy? Or were they frustrated? Dissatisfied? Dejected?
By providing unique personal customer experiences allows you to shine above the rest. Many Hotels need to review their current service and sur-pass the guest expectations.
“Hospitality is simply an opportunity to show love and care.”
“Courteous treatment will make a customer a walking advertisement.”
COURSES
We host courses, workshops and seminars on an array of subjects linked to the Hospitality and Leisure Industry. You will learn skills in: Leadership, People and Listening Skills, Flexibility, Organisation and Multi-tasking, Planning, Creativity, Problem-solving, Communication, Calm Under Pressure, Resilience, Adaptability, Decisiveness, Motivational Team Management, Logistics, Time Management, Networking… READ MORE
“Tell me and I forget, teach me and I may remember, involve me and I learn.”
“The beautiful thing about learning is that nobody can take it away from you.”
RETREATS
It is most important to get away, refocus and recharge. As well as the daily workshops you will be pampered, eat well and learn some great skills in mindfulness, self-hypnosis and meditation in silent holistic settings. You will arrive home and back into your businesses with a toolbox of fresh and creative new ideas to implement whilst having a true spring in your step with Mind, Body and Soul connections. READ MORE
“Part of the happiness of life consists not in fighting battles, but in avoiding them. A masterly retreat is in itself a victory.”